Huizenga School - Franchise Education - Developing Operations Manuals and Franchise Training Systems

Developing Operations Manuals and Franchise Training Systems

This lively "how to" workshop guides franchise support and training professionals in how to build user-friendly operations manuals, the first critical step in preparing your franchisees to operate their businesses more effectively. Whether you are new to franchise training or a seasoned pro, this program is designed to offer you insight into designing and delivering effective and engaging franchise training programs. In this two-day program we will discuss the mechanics of building the manuals, how to create "world class" training programs, as well as provide tips and tricks on how to keep the programs fun and ensure that they are effective.

Audience

Franchise operations and training people responsible for preparing, disseminating, and updating manuals and designing and delivering franchising training programs
Entrepreneurs and individuals who are launching a new franchise program
Managers with operations and training accountability in an established chain that is poised to franchise

Program Dates and Location top

November 3-4, 2009 (300 CFE credits)
NSU Main Campus, Fort Lauderdale-Davie Campus

Fee top

Fee of $1,145.00 includes tuition, a comprehensive manual and instructional materials, and continental breakfast, breaks and lunch. Multiple registrations from the same company qualify for IFE Value Pricing (three or more registering from the same company). Attend the IIFE Successful/Innovative Franchising: Developing and Improving Support and Technology Systems program on April 12-13, 2007, and save $50.00 on the registration fee for each program.

Programs can be custom-delivered, in-house at your company. Contact Cheryl Babcock, CFE, by phone at 800.672.7223, ext. 25071, or through email at babcockc@nsu.nova.edu for details.

Registration

You may register by phone, fax, mail or email. Click here to download a registration form.

What You Will Learn top

In this program you will learn to:

identify key content areas to document in your manuals
understand what manual content to avoid in order to protect your company from vicarious liability lawsuits and the difference between the Confidential Operations and General Operations Manual
identify the benefits of having various groups involved in creating the operations manual
identify the appropriate chain of command and approval process for the final manual
realize the benefits of having a single operations manual vs. functional manuals for different positions within the organization
design manuals and training tools that are user friendly, easily updated, and stored
create an effective and dynamic initial franchise training program and determine who should be involved in creating the training programs
identify what other training programs are important to offer franchisees and their staffs
develop methods for keeping the programs fun and interactive
evaluate how often should training programs occur
determine where the initial franchise training and other training programs should be held
create a conducive training environment that promotes easy learning

Comments from Prior Participants

"A must for any new franchisor."
~ Brad Essick, Franchise Consultant, Buffalo Wild Wings, Inc.

"I recommend this course because it is very practical and easy to understand."
~ Jorge Andres Orozco, CEO, Tormo & Asociados Expansion de Negocios S.A., Colombia

Instructor

Jennifer S. Roberts, CFE, founder of Roberts Consulting Services (RCS) and FranchiseOperations.com, works hand-in-hand with franchise organizations to design operational support and training programs to promote successful franchise channels. She has over 15 years of experience in management, business operations, development of training/support programs and franchise sales. She specializes in working with emerging franchisors to create strong franchise support programs. Prior to founding RCS, Jennifer served in several key roles with New Horizons Computer Learning Centers, including field operations specialist, program development manager and international start-up manager.

Accommodations

Fort Lauderdale-Davie, Florida, programs take place in the Carl DeSantis Building at Nova Southeastern University, H. Wayne Huizenga School of Business and Entrepreneurship. Information will be provided to you prior to the start of the program pertaining to the appropriate room number, parking information, directions, etc.

Hotel information will be provided to participants when they register for a course. When making your hotel accommodations, you must identify yourself as a NSU IIFE program participant and reserve your room 30 days before the program starts to assure special rates and available space.

Cancellation and Refund Policy

We realize that occasionally you need to cancel your registration. You can substitute another individual in your place at any time prior to the first day of a program. If you wish to receive a refund or credit toward a future IIFE program, the following applies: cancellations received 30 days before a program begins will be issued a refund, less a $150.00 processing fee. Cancellations received six to 29 days prior to the start of a program will get 50 percent of the registration fee refunded.

We are sorry that we cannot provide a refund or credit if we receive your written cancellation in five or fewer business days before the start of the program.

CFE Credits

The Developing Operations Manuals and Franchise Training Systems program has been awarded 300 CFE Core/Elective credits by the Institute for Certified Franchise Executives. We notify the ICFE after the program and tell them who attended. If you want to earn your CFE and have not applied to the program, please link to http://www.franchise.org/ for further information and application materials for the Certified Franchise Executive Program.