Management Development Program

Managers have been said to have the most difficult job in the organization. The transition to the role of manager is often stressful and complex with few resources available to ease the transition and provide the knowledge and skills necessary to be successful. This program is designed to develop skills across the entire spectrum of management.

Program Description

The Management Development Program modules cover important knowledge and skills required by effective managers. Each module is highly interactive and includes hands-on activities such as short cases, group exercises, and role-plays.

~ Communicating Effectively

In this module, participants learn to communicate more effectively with subordinates and superiors by identifying and removing common barriers. A key element in the information age is the ability to be able to identify the appropriate forms of communication for different messages. Cases and discussion will be used to understand: verbal and non-verbal communication, gender communication differences, use of e-mail in the organization, skill of listening, use of power in management, and manager as salesperson.

~ Managing Conflict

Workplace conflict is common in organizations. To manage this issue effectively and reduce the loss of productivity, organizations are looking for specific strategies to identify and manage conflict. In this module, participants will practice strategies that will enable them to add value to their organizations by using conflict to move forward, rather than allowing disagreements to become counterproductive. Participants learn to: use tools for reaching an agreement quickly, identify techniques that raise issues needing to be addressed constructively before they negatively impact work relationships or corporate results, and practice resolving conflict techniques by participating in role play activities.

~ The Role of Manager

This module examines how to manage workers more effectively by understanding the functions of management. Participants learn to recognize the need to balance the roles and functions in order to successfully achieve individual and organizational goals. Specific topics include: discussion of four types of management activity, assessing value of managerial roles, identifying relationship between management skills and management levels, analyzing management’s priorities, learning keys to management success, and conducting a motivation planning session.

~ Results Driven Leadership

Effective managers must understand the principles of effective leadership, and identify their own style of leadership. They must also recognize the need for flexibility when leading employees and the consequences of failing to change their style. Module topics include: the art and science of leadership as an influence process, difference between management and leadership, leadership theory, charismatic leadership, transactional vs. transformational leadership, and guidelines for effective team leadership.

~ Value-based Time Management

Managing time based upon proven techniques helps an organization use its resources better. This becomes an element of an organization's strategy to gain competitive advantage. Knowledge and skill combined with quality and service opens the door to greater profits, but speed keeps the door open. Session topics include: analyzing time utilization patterns, managing through effective prioritization and delegation, comparing/contrasting 24 time efficiency techniques, finding ways to improve time management by using better prioritization strategies, discussing options for eliminating time wasters, and considering approaches to business process improvement.

~ Leading Effective Meetings

The ability to lead effective meetings is a fundamental attribute of the effective manager. Successful interaction among individuals, focused on organizational goals, is built not only during meetings, but also prior to and after the meetings. In this module, participants will: discuss the purpose and use of meetings to build agreement, clarify expectations, and formulate organizational goals; discuss the meeting agenda as a performance enhancement tool; identify processes to manage the group dynamics involved in meetings; and discuss how appropriate meeting minutes can save time, enhance performance, and promote achievement of meeting goals.

~ Retaining and Motivating

Retaining and motivating employees is among the most significant management challenges today because people consider themselves to be free agents. It begins with hiring the right people for the organization. This is both a science and an art. Module take-aways include: a list of questions that should be asked in every interview, a questionnaire that will help determine employee fit, a list of ways to motivate different generations, an assessment of personal criteria for challenging tasks, and a framework for the 18 ways to energize employees.

~ Managing Change

In the 21st century, world change is inevitable and constant. We must not only be able to manage change, but to lead our subordinates in coping with and perhaps even embracing change. Participants will learn to: establish a vantage point for change management, differentiate among six different kinds of change, assess how people react to change (including self-assessment), identify and deal with signs of resistance, and develop a four-part strategy for managing change.

~ Decision Making for Managers

Managing involves decision making. Participants will understand the elements of effective individual decision making, as well as techniques for involving subordinates in decision making when appropriate. Module goals include: methods of managing participation in decision making, using new tools for decision making, identifying priorities for individual development in decision making skills, developing skills in analytical decision making, and improving personal time management through more efficient decision making.

Audience

This program is designed for anyone transitioning into a managerial role.

Program Dates / Locations

While this course is not scheduled at this time, any of the executive education programs offered by the Hudson Center of Entrepreneurship and Executive Education (HCEEE) or the International Institute for Franchise Education (IIFE) can be delivered in-house at your organization.

Program Fee

Fee of $1,950 includes tuition, instructional materials and lunch.

Instructor

Dennis Lucas, M.A.

Mr. Dennis Lucas has more than 24 years of progressive management experience with emphasis on training and development, human resource management, client performance improvement, customer service, negotiation, and sales training. His firm’s training and development projects have ranged from services for local businesses, to the design and implementation of a strategic plan for human resource development and training within a $7.5 billion corporation. Mr. Lucas has consulted with clients including: J.M. Family Enterprises, Cisco Systems, AT&T, Bell South, Sunbeam, and The North Broward Hospital District.

During the 1990s he was a teacher and trainer with the famed Dale Carnegie Corporation. Areas of specialty include: leadership, team building, interpersonal skills, sales and marketing, customer service, employee retention, public speaking, communications, negotiation, stress control, and time management.

An entrepreneur and business leader with a track record of establishing enterprises from start-up through development stages and to successful sale of the enterprise. In the 1980s his leadership is credited with the expansion of a firm providing services to 5 star resort hotels, from 3 locations to more than 30 locations State wide with 250 employees and $11-million in revenues. More recently he established a retailing enterprise in the hospitality industry. In a single decade, that enterprise grew from one location to twenty-two units, with 160 employees, producing over $10-million of business each year.

Mr. Lucas has a bachelor’s degree in Human Resource Management, and a master’s degree in Leadership and Communication.

Erin McLaughlin, Ph.D.

Erin McLaughlin is an Assistant Professor of Management at the Huizenga School of Business and Entrepreneurship at Nova Southeastern University. Erin has a Ph.D. in Management, with and emphasis in Entrepreneurship and Strategy, from the University of North Texas. She received her M.B.A. in Financial Management and Entrepreneurship from Missouri State University. Prior to joining NSU, Erin served as a Teaching/Research Fellow, where she taught Entrepreneurship, Business Policy and Strategic Management. She was also a fellow for Dr. Tony Mendes and the Murphy Entrepreneurship Center in Denton, Texas. Erin not only teaches the entrepreneurial mindset, but has also successfully started and continues to operate her own new ventures.

Erin’s research interests are in entrepreneurial cognition, emotional intelligence, leadership effectiveness, and new venture financing. She has received several awards for her research, including the Academy of Management Top 10 Award and Distinguished Paper Awards at Decision Sciences in 2009 and 2011. She has published in outlets such as the Journal of Developmental Entrepreneurship, the Journal of Small Business Management, and the American Journal of Business Education.

Comments From Past Participants

"A 'must do' program."
Valaria Carroll, ATS Training Officer | Grand Bahama Airport Company

"The program was excellent. I recommend that the District continue to offer this type of management development program."
Melissa Latus, District Supervisor | Miami-Dade County Public Schools

"Very productive - I enjoyed the course."
Ara Mitchell, Accounts Payable Manager | SeaMobile, Inc.

"The course is great for those wanting to learn more about future management opportunities; highly recommend it."
Consuelo Nodar, Federal Investigator | EEOC

"Excellent program for developing better managers and leaders."
Joel Roberts, Personnel Manager | Freeport Container Port

"Excellent! Good [course] for all management positions."
Fernando Rubio, Sales Executive | DHL

"I would highly recommend this program."
Kim Pratt, Financial Analyst | Freeport Container Port

"Very good program. All managers should attend."
Trevor Williams, Assistant Chief Auditor | Miami-Dade County Public Schools

Course Customization

Using core programs, we can customize the material to fit your corporate training needs. With our extensive resources and program facilitators, we will design a program that is tailored to fit your specified objectives and requirements.

Substitution, Cancellation, Fee and Transfer Policies

We realize that occasionally you need to cancel your registration. You can substitute another individual in your place at any time prior to the first day of a program.

If you wish to receive a credit toward a future program: we will allow you to transfer you registration to a future date of the same program you are enrolled in currently, provided we receive written notice two weeks prior to the start date of the class you are currently registered in. You are permitted to re-register only one time.

If you wish to receive a refund: written cancellations received 30 calendar days before a program begins will be issued a full refund, less a $150.00 processing fee; written cancellations received 6 to 29 calendar days prior to the start of a program will get 50 percent of the registration fee refunded. We apologize but we cannot provide a refund if we receive your written cancellation in five or fewer business days prior to the start of the program.

In the event of non-payment, the responsibility for any fees incurred in collecting the payment is the responsibility of the customer.

Fees and dates are subject to change without notice.

Contact Information

For additional program information, please contact us at:

Want more information about this program or any of course offerings? Fill out the form below and an executive education enrollment counselor will respond to your message within the next 24-48 hours. Thank you for your interest in the executive education programs at NSU’s Huizenga School of Business!

Program Staff