Extraordinary Administrative Support

1 full day  |  .6 CEUs

Extraordinary Administrative Support Every business department requires outstanding administrative support in order to operate efficiently and profitably. This practical program is designed for administrative managers, executive assistants and supervisors who are responsible for supporting departmental managers and ensuring smooth day-to-day business operations.

Program Description

~ Improving communication Skills

• The three types of listening strategies
• Tips for improving your listening skills
• Communicating your company�s image in person and over the telephone
• Cultivating a more professional image
• The �smile� technique
• Managing written communication and email more effectively

~ Time Management Principles

• Demands on your time: your personal checklist
• How to cope with constant interruptions
• Four generations of time management techniques
• Prioritizing your time while supporting others

~ Understanding ourselves and others and how we interact in the workplace

• Ways in which we absorb and process information
• Interpersonal Skills: Dealing effectively with different people
• How to establish a strong working partnership with your boss
• Techniques to provide excellent customer service while dealing with difficult people
• Effectively managing conflict in the workplace

~ Controlling Workplace Stress

• Defining stress and the effects of workplace stress on productivity
• "Good" and "bad" stress
• Techniques for managing stress and finding work-life balance

~ Your Career Development

• Preparing your own personal development action plan
• Setting goals and deadlines
• Applying your learning back at the office

Learning Outcomes

As a participant in the Extraordinary Administrative Support program, you will:

~ Describe strategies for enhancing workplace communication with customers, co-workers, and supervisors
~ Discuss approaches and techniques for improving workplace time management
~ Examine ways to convey a more professional image to customers and others in the organization
~ Describe effective ways to manage interaction with difficult people
~ Identify stress management techniques to improve productivity
~ Plan for your own career development


This program is designed for office assistants, managers or administrators; executive and personal assistants; assistant managers or supervisors; management trainees; and human resource/training managers.

Program Dates / Locations

April 22, 2015 | 9:00 a.m. - 4:00 p.m.

NSU Main Campus Fort Lauderdale
3301 College Avenue
Fort Lauderdale-Davie, FL 33314

Program Fee

Fee of $395 includes tuition and instructional materials.


Dennis Lucas, M.A.

Dennis Lucas has more than 24 years of progressive management experience with emphasis on training and development, human resource management, client performance improvement, customer service, negotiation, and sales training. His firm's training and development projects have ranged from services for local businesses, to the design and implementation of a strategic plan for human resource development and training within a $7.5 billion corporation. Lucas has consulted with clients including: J.M. Family Enterprises, Cisco Systems, AT&T, Bell South, Sunbeam, and The North Broward Hospital District.

During the 1990s Lucas was a teacher and trainer with the famed Dale Carnegie Corporation. Areas of specialty include: leadership, team building, interpersonal skills, sales and marketing, customer service, employee retention, public speaking, communications, negotiation, stress control, and time management.

Lucas is himself an entrepreneur and business leader with a track record of establishing enterprises from start-up through development stages and to successful sale of the enterprise. In the 1980s his leadership is credited with the expansion of a firm providing services to 5 star resort hotels, from 3 locations to more than 30 locations State wide with 250 employees and $11-million in revenues. More recently Lucas established a retailing enterprise in the hospitality industry. Again, in a single decade, that enterprise grew from one location to twenty-two units, with 160 employees, producing over $10-million of business each year.

Professor Lucas has a baccalaureate degree in Human Resource Management, and a Masters in Leadership and Communication.

Comments From Past Participants

"I would highly recommend this workshop to all persons in the administrative field."
Shaniqua McPhee, Executive Secretary | Private Investment Bank Limited, Bahamas

"Excellent program for supportive staff in all service industries."
Sherry Saunders, Supervisor | BSI Overseas (Bahamas) Ltd.

"I would recommend this program to all administrative professionals."
Lisa Smith, Executive Assistant | Central Bank of the Bahamas

"Everyone should be required to take this program - from admins to the CEO."
Sara Vogt, Coordinator | Noven Pharmaceuticals

Course Customization

Using core programs, we can customize the material to fit your corporate training needs. With our extensive resources and program facilitators, we will design a program that is tailored to fit your specified objectives and requirements.


In order to participate in any Hudson Center program, registration and payment in full is required at least one (1) business day prior to the start date of the program. Participants are strongly urged to register as early as possible in order to guarantee a seat as class size is limited and enrollment is on a space-available basis.

Register online:
Register by phone: Call us at 800.672.7223, ext. 25137 or 954.262.5137
Register by e-mail: Download registration form and send as an attachment via e-mail to execed@nova.edu
Register by fax: Download registration form and send via fax to 954.262.3188
Register by mail: Download registration form and send via mail to
Hudson Center of Entrepreneurship and Executive Education
H. Wayne Huizenga School of Business and Entrepreneurship
Nova Southeastern University
3301 College Avenue, Carl DeSantis Building, Suite 2088
Fort Lauderdale-Davie, FL 33314

We accept the following forms of payment: check (payable to "Nova Southeastern University") and credit card (Visa, MasterCard, or American Express). Payment arrangements must be made for your registration to be considered complete.

Substitution, Cancellation, Fee and Transfer Policies

We realize that occasionally you need to cancel your registration. You can substitute another individual in your place at any time prior to the first day of a program.

If you wish to receive a credit toward a future program: we will allow you to transfer you registration to a future date of the same program you are enrolled in currently, provided we receive written notice two weeks prior to the start date of the class you are currently registered in. You are permitted to re-register only one time.

If you wish to receive a refund: written cancellations received 30 calendar days before a program begins will be issued a full refund, less a $150.00 processing fee; written cancellations received 6 to 29 calendar days prior to the start of a program will get 50 percent of the registration fee refunded. We apologize but we cannot provide a refund if we receive your written cancellation in five or fewer business days prior to the start of the program.

In the event of non-payment, the responsibility for any fees incurred in collecting the payment is the responsibility of the customer.

Fees and dates are subject to change without notice.

Contact Information

For additional program information, please contact us at:

Hudson Center of Entrepreneurship and Executive Education
H. Wayne Huizenga School of Business and Entrepreneurship
Nova Southeastern University
3301 College Avenue, Carl DeSantis Building, Suite 2088
Fort Lauderdale-Davie, FL 33314
Tel: 954.262.5137
Toll Free: 800.672.7223, ext. 25137
Fax: 954.262.3188
E-mail: execed@huizenga.nova.edu

Want more information about this program or any of course offerings? Fill out the form below and an executive education enrollment counselor will respond to your message within the next 24-48 hours. Thank you for your interest in the executive education programs at NSU's Huizenga School of Business!

    or Comment:
    I would like to receive additional emails regarding
    Executive Education programs

    Submit Inquiry

    Your message was sent. We will contact you within 24-48 hours!

    There was a problem sending your message, please refresh the page and try again.

    Program Staff

    Niemah Butler, Course Curriculum Specialist | niemah@huizenga.nova.edu
    Brian Morgan, Business Development Specialist | briamorg@huizenga.nova.edu
    Christine Belyeu, Administrative Coordinator II | cmartinez@nova.edu
    Nathan Wheatley, Accounting Administrator | nwheatley@nova.edu