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|1 full day | .6 CEUs|
Every business department requires outstanding administrative support in order to operate efficiently and profitably. This practical program is designed for administrative managers, executive assistants and supervisors who are responsible for supporting departmental managers and ensuring smooth day-to-day business operations.
~ Improving communication Skills
The three types of listening strategies
Tips for improving your listening skills
Communicating your company's image in person and over the telephone
Cultivating a more professional image
The "smile" technique
Managing written communication and email more effectively
~ Time Management Principles
Demands on your time: your personal checklist
How to cope with constant interruptions
Four generations of time management techniques
Prioritizing your time while supporting others
~ Understanding ourselves and others and how we interact in the workplace
Ways in which we absorb and process information
Interpersonal Skills: Dealing effectively with different people
How to establish a strong working partnership with your boss
Techniques to provide excellent customer service while dealing with difficult people
Effectively managing conflict in the workplace
~ Controlling Workplace Stress
Defining stress and the effects of workplace stress on productivity
"Good" and "bad" stress
Techniques for managing stress and finding work-life balance
~ Your Career Development
Preparing your own personal development action plan
Setting goals and deadlines
Applying your learning back at the office
As a participant in the Extraordinary Administrative Support program, you will:
~ Describe strategies for enhancing workplace communication with customers, co-workers, and supervisors
~ Discuss approaches and techniques for improving workplace time management
~ Examine ways to convey a more professional image to customers and others in the organization
~ Describe effective ways to manage interaction with difficult people
~ Identify stress management techniques to improve productivity
~ Plan for your own career development
This program is designed for office assistants, managers or administrators; executive and personal assistants; assistant managers or supervisors; management trainees; and human resource/training managers.
Program Dates / Locations
While this course is not scheduled at this time, any of the executive education programs offered by the Hudson Center of Entrepreneurship and Executive Education (HCEEE) can be delivered to your organization either in our classroom or at your location. Please contact us for more information.
Fee of $395 includes tuition and instructional materials.
Dennis Lucas, M.A.
Dennis Lucas has more than 24 years of progressive management experience with emphasis on training and development, human resource management, client performance improvement, customer service, negotiation, and sales training. His firm's training and development projects have ranged from services for local businesses, to the design and implementation of a strategic plan for human resource development and training within a $7.5 billion corporation. Lucas has consulted with clients including: J.M. Family Enterprises, Cisco Systems, AT&T, Bell South, Sunbeam, and The North Broward Hospital District.
During the 1990s Lucas was a teacher and trainer with the famed Dale Carnegie Corporation. Areas of specialty include: leadership, team building, interpersonal skills, sales and marketing, customer service, employee retention, public speaking, communications, negotiation, stress control, and time management.
Lucas is himself an entrepreneur and business leader with a track record of establishing enterprises from start-up through development stages and to successful sale of the enterprise. In the 1980s his leadership is credited with the expansion of a firm providing services to 5 star resort hotels, from 3 locations to more than 30 locations State wide with 250 employees and $11-million in revenues. More recently Lucas established a retailing enterprise in the hospitality industry. Again, in a single decade, that enterprise grew from one location to twenty-two units, with 160 employees, producing over $10-million of business each year.
Professor Lucas has a baccalaureate degree in Human Resource Management, and a Masters in Leadership and Communication.
Comments From Past Participants
"I would highly recommend this workshop to all persons in the administrative field."
"Excellent program for supportive staff in all service industries."
"I would recommend this program to all administrative professionals."
"Everyone should be required to take this program - from admins to the CEO."
Using core programs, we can customize the material to fit your corporate training needs. With our extensive resources and program facilitators, we will design a program that is tailored to fit your specified objectives and requirements.
Substitution, Cancellation, Fee and Transfer Policies
We realize that occasionally you need to cancel your registration. You can substitute another individual in your place at any time prior to the first day of a program.
If you wish to receive a credit toward a future program: we will allow you to transfer you registration to a future date of the same program you are enrolled in currently, provided we receive written notice two weeks prior to the start date of the class you are currently registered in. You are permitted to re-register only one time.
If you wish to receive a refund: written cancellations received 30 calendar days before a program begins will be issued a full refund, less a $150.00 processing fee; written cancellations received 6 to 29 calendar days prior to the start of a program will get 50 percent of the registration fee refunded. We apologize but we cannot provide a refund if we receive your written cancellation in five or fewer business days prior to the start of the program.
In the event of non-payment, the responsibility for any fees incurred in collecting the payment is the responsibility of the customer.
Fees and dates are subject to change without notice.
For additional program information, please contact us at:
Hudson Center of Entrepreneurship and Executive Education
H. Wayne Huizenga College of Business and Entrepreneurship
Nova Southeastern University
3301 College Avenue, Carl DeSantis Building, Suite 2088
Fort Lauderdale-Davie, FL 33314
Toll Free: 800.672.7223, ext. 25137
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