Managing Conflict in the Workplace

1 full day  |  .6 CEUs | 6.0 CPEs Personal Development | 6 HRCIs
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Managing Conflict in the Workplace Disagreements happen every day in the workplace and conflict is part of every workgroup. Effective group members recognize how to use conflictive energy in a constructive manner. These group members view conflict as an opportunity to strengthen the organization as well as themselves. This one-day program will explain how to do that.

Program Description

This interactive program will examine the nature of organizational conflict as well as outline techniques and strategies for resolving destructive conflict in a constructive manner. Topics include the origins of workplace conflict, conflict management styles, active listening strategies, and interpersonal communication tips to promote conflict resolution

Learning Outcomes

As a participant in Managing Conflict in the Workplace, you will learn:

~ The most effective strategies to identify and manage conflict
~ How you add value to your organization by using conflict
~ How conflict can become an opportunity
~ How teams and individuals can gain from fighting
~ How you can grow through conflict
~ How you can gain an career edge via constructive conflict
~ How to use proven tools for reaching an agreement quickly


This program is designed for managers, supervisors, and employees at all levels in the organization.

Program Dates / Locations

March 18, 2015 | 9:00 a.m. - 4:00 p.m.

NSU Main Campus Fort Lauderdale
3301 College Avenue
Fort Lauderdale-Davie, FL 33314

Click here for location information & directions

Program Fee

Fee of $395 includes tuition and instructional materials.


Robert Preziosi, D.P.A.

Dr. Preziosi has worked as a human resources director, line manager, business school dean, and leadership training administrator. He has been published in various national publications, including Training and Development, National Productivity Review, The Teaching Professor, and Quality Review. He has been a consultant to consultants, educator of educators, and a trainer of trainers. He has been called a motivating management educator, and has worked with students, executives and trainers from all over the world. Bob's management education consulting experience includes all levels of management with many organizations including American Express, AT&T, Chubb, and a large number of government agencies, hospitals and banks. He has a B.A. degree in Social Science and M.Ed. degree in Educational Psychology. He received his Doctorate degree in Management.

Dennis Lucas, M.A.

Dennis Lucas has more than 24 years of progressive management experience with emphasis on training and development, human resource management, client performance improvement, customer service, negotiation, and sales training. His firm's training and development projects have ranged from services for local businesses, to the design and implementation of a strategic plan for human resource development and training within a $7.5 billion corporation. Lucas has consulted with clients including: J.M. Family Enterprises, Cisco Systems, AT&T, Bell South, Sunbeam, and The North Broward Hospital District.

During the 1990s Lucas was a teacher and trainer with the famed Dale Carnegie Corporation. Areas of specialty include: leadership, team building, interpersonal skills, sales and marketing, customer service, employee retention, public speaking, communications, negotiation, stress control, and time management.

Lucas is himself an entrepreneur and business leader with a track record of establishing enterprises from start-up through development stages and to successful sale of the enterprise. In the 1980s his leadership is credited with the expansion of a firm providing services to 5 star resort hotels, from 3 locations to more than 30 locations State wide with 250 employees and $11-million in revenues. More recently Lucas established a retailing enterprise in the hospitality industry. Again, in a single decade, that enterprise grew from one location to twenty-two units, with 160 employees, producing over $10-million of business each year.

Professor Lucas has a baccalaureate degree in Human Resource Management, and a Masters in Leadership and Communication.

Comments From Past Participants

"It is a great tool to make employees succeed and work in a happier environment."
Miriam Valiente, Office Manager Company | Value Care at Home

"Excellent program - I will apply right away at workplace."
Carlos Meneses, Director of Program Management Office | Brightstar Corporation

"Very useful material; can absolutely be implemented."
Eileen Pezzette, Human Resources Manager | City of Miramar

"Very good, direct and applicable knowledge gained."
Angel Sixto, IT Supervisor | Grove Networks

"Very informative and helpful. All companies should have their [sales] departments take this course."
Vanessa Soler, Sales Coordinator | Perry Ellis International

Course Customization

Using core programs, we can customize the material to fit your corporate training needs. With our extensive resources and program facilitators, we will design a program that is tailored to fit your specified objectives and requirements.


In order to participate in any Hudson Center program, registration and payment in full is required at least one (1) business day prior to the start date of the program. Participants are strongly urged to register as early as possible in order to guarantee a seat as class size is limited and enrollment is on a space-available basis.

Register online:
Register by phone: Call us at 800.672.7223, ext. 25137 or 954.262.5137
Register by e-mail: Download registration form and send as an attachment via e-mail to
Register by fax: Download registration form and send via fax to 954.262.3188
Register by mail: Download registration form and send via mail to
Hudson Center of Entrepreneurship and Executive Education
H. Wayne Huizenga School of Business and Entrepreneurship
Nova Southeastern University
3301 College Avenue, Carl DeSantis Building, Suite 2088
Fort Lauderdale-Davie, FL 33314

We accept the following forms of payment: check (payable to "Nova Southeastern University") and credit card (Visa, MasterCard, or American Express). Payment arrangements must be made for your registration to be considered complete.

Substitution, Cancellation, Fee and Transfer Policies

We realize that occasionally you need to cancel your registration. You can substitute another individual in your place at any time prior to the first day of a program.

If you wish to receive a credit toward a future program: we will allow you to transfer you registration to a future date of the same program you are enrolled in currently, provided we receive written notice two weeks prior to the start date of the class you are currently registered in. You are permitted to re-register only one time.

If you wish to receive a refund: written cancellations received 30 calendar days before a program begins will be issued a full refund, less a $150.00 processing fee; written cancellations received 6 to 29 calendar days prior to the start of a program will get 50 percent of the registration fee refunded. We apologize but we cannot provide a refund if we receive your written cancellation in five or fewer business days prior to the start of the program.

In the event of non-payment, the responsibility for any fees incurred in collecting the payment is the responsibility of the customer.

Fees and dates are subject to change without notice.

Contact Information

For additional program information, please contact us at:

Hudson Center of Entrepreneurship and Executive Education
H. Wayne Huizenga School of Business and Entrepreneurship
Nova Southeastern University
3301 College Avenue, Carl DeSantis Building, Suite 2088
Fort Lauderdale-Davie, FL 33314
Tel: 954.262.5137
Toll Free: 800.672.7223, ext. 25137
Fax: 954.262.3188

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    Program Staff

    Niemah Butler, Course Curriculum Specialist |
    Brian Morgan, Business Development Specialist |
    Christine Belyeu, Administrative Assistant II |