Managing Conflict in the Workplace
|1 full day | .6 CEUs | 6.0 CPEs Personal Development | 6 HRCIs|
|Nova Southeastern University is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.|
|"The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit."|
Disagreements happen every day in the workplace and conflict is part of every workgroup. Effective group members recognize how to use conflictive energy in a constructive manner. These group members view conflict as an opportunity to strengthen the organization as well as themselves. This one-day program will explain how to do that.
This interactive program will examine the nature of organizational conflict as well as outline techniques and strategies for resolving destructive conflict in a constructive manner. Topics include the origins of workplace conflict, conflict management styles, active listening strategies, and interpersonal communication tips to promote conflict resolution
As a participant in Managing Conflict in the Workplace, you will learn:
This program is designed for managers, supervisors, and employees at all levels in the organization.
Program Dates / Locations
While this course is not scheduled at this time, any of the executive education programs offered by the Hudson Center of Entrepreneurship and Executive Education (HCEEE) can be delivered to your organization either in our classroom or at your location. Please contact us for more information.
Fee of $395 includes tuition and instructional materials.
Robert Preziosi, D.P.A.
Dr. Preziosi has worked as a human resources director, line manager, business school dean, and leadership training administrator. He has been published in various national publications, including Training and Development, National Productivity Review, The Teaching Professor, and Quality Review. He has been a consultant to consultants, educator of educators, and a trainer of trainers. He has been called a motivating management educator, and has worked with students, executives and trainers from all over the world. Bob's management education consulting experience includes all levels of management with many organizations including American Express, AT&T, Chubb, and a large number of government agencies, hospitals and banks. He has a B.A. degree in Social Science and M.Ed. degree in Educational Psychology. He received his Doctorate degree in Management.
Dennis Lucas, M.A.
Dennis Lucas has more than 24 years of progressive management experience with emphasis on training and development, human resource management, client performance improvement, customer service, negotiation, and sales training. His firm’s training and development projects have ranged from services for local businesses, to the design and implementation of a strategic plan for human resource development and training within a $7.5 billion corporation. Lucas has consulted with clients including: J.M. Family Enterprises, Cisco Systems, AT&T, Bell South, Sunbeam, and The North Broward Hospital District.
During the 1990s Lucas was a teacher and trainer with the famed Dale Carnegie Corporation. Areas of specialty include: leadership, team building, interpersonal skills, sales and marketing, customer service, employee retention, public speaking, communications, negotiation, stress control, and time management.
Lucas is himself an entrepreneur and business leader with a track record of establishing enterprises from start-up through development stages and to successful sale of the enterprise. In the 1980s his leadership is credited with the expansion of a firm providing services to 5 star resort hotels, from 3 locations to more than 30 locations State wide with 250 employees and $11-million in revenues. More recently Lucas established a retailing enterprise in the hospitality industry. Again, in a single decade, that enterprise grew from one location to twenty-two units, with 160 employees, producing over $10-million of business each year.
Professor Lucas has a baccalaureate degree in Human Resource Management, and a Masters in Leadership and Communication.
Comments From Past Participants
"It is a great tool to make employees succeed and work in a happier environment."
"Excellent program - I will apply right away at workplace."
"Very useful material; can absolutely be implemented."
"Very good, direct and applicable knowledge gained."
"Very informative and helpful. All companies should have their [sales] departments take this course."
Using core programs, we can customize the material to fit your corporate training needs. With our extensive resources and program facilitators, we will design a program that is tailored to fit your specified objectives and requirements.
Substitution, Cancellation, Fee and Transfer Policies
We realize that occasionally you need to cancel your registration. You can substitute another individual in your place at any time prior to the first day of a program.
If you wish to receive a credit toward a future program: we will allow you to transfer you registration to a future date of the same program you are enrolled in currently, provided we receive written notice two weeks prior to the start date of the class you are currently registered in. You are permitted to re-register only one time.
If you wish to receive a refund: written cancellations received 30 calendar days before a program begins will be issued a full refund, less a $150.00 processing fee; written cancellations received 6 to 29 calendar days prior to the start of a program will get 50 percent of the registration fee refunded. We apologize but we cannot provide a refund if we receive your written cancellation in five or fewer business days prior to the start of the program.
In the event of non-payment, the responsibility for any fees incurred in collecting the payment is the responsibility of the customer.
Fees and dates are subject to change without notice.
For additional program information, please contact us at:
Hudson Center of Entrepreneurship and Executive Education
H. Wayne Huizenga School of Business and Entrepreneurship
Nova Southeastern University
3301 College Avenue, Carl DeSantis Building, Suite 2088
Fort Lauderdale-Davie, FL 33314
Toll Free: 800.672.7223, ext. 25137
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