Closing the Sale

Program Description

In this interactive, comprehensive course we turn traditional selling systems up-side down. By focusing on strong qualifying and responding to the real questions, success at closing the sale and financial returns explode. Sales team members are shown how to get out of their own way and increase overall sales performance. The format of the program is highly interactive and encourages participation from group members.

The program topics include:

• Traditional Selling VS Information-Age Selling
• When Does the Closing Really Begin
• Uncovering Customer Needs (B2B – B2C separated)
• Dealing With Objections EARLY
• Specific Objections
• Closing or Buying

Learning Outcomes

Most obstacles in the selling process are caused by the salesperson. Participants will come away knowing how to stop acting like a salesperson in order to get out of the way so their customers can buy!

Audience

The program is designed for sales people at all levels of experience.

Delivery

Any of the executive education programs offered by the Hudson Center of Entrepreneurship and Executive Education (HCEEE) can be delivered to your organization at your location Please contact us for more information.

Program Fee

Program fee varies based on the size of your group and includes tuition, instructional materials and lunch. Please contact us for more information.

Instructor

Dena Hale, PhD

Dr. Dena Hale is an assistant professor of Marketing at Nova Southeastern University. She received one Bachelors of Arts in Foreign Language and International Trade, two Bachelors of Science in Marketing and Business Administration, a Master of Business Administration, and a Ph.D. of Business Administration (Marketing) from Southern Illinois University Carbondale. Dr. Hale's previous work experience includes eleven years of military service (U.S. Army Active, Reserve and Illinois National Guard) and seven years of sales within the service, advertising, and transportation industries (e.g. Zimmer Radio Group, Brandt Trucklines, Color Associates) . Her research interests include Services Marketing, consumer self-efficacy, mature consumer decision making, age cohort comparisons, service innovation, and self-service technology. Dr. Hale has published a variety of proceedings related to her research interests in a number of conferences to include the Society for Marketing Advances, American Marketing Association (Winter), Frontiers in Services, and Marketing Science Institute INFORMS. Her work has also been published or is forthcoming in the International Journal of Electronic Marketing and Retailing, Journal of Services Marketing, Journal of Management Education, Marketing Education Review, Western Journal of Resource Management and Journal of Rural Health.

Course Customization

Using core programs, we can customize the material to fit your corporate training needs. With our extensive resources and program facilitators, we will design a program that is tailored to fit your specified objectives and requirements.

Contact Information

For additional program information, please contact us at:

Want more information about this program or any of our course offerings? Fill out the form below and an executive education enrollment counselor will respond to your message within the next 24-48 hours. Thank you for your interest in the executive education programs from NSU's Huizenga College of Business!