MBA in Process Improvement

Professor Steven Kramer - MBA in Process Improvement Program
Steven Kramer, Ph.D. - Associate Professor of Decision Sciences; Ph.D., University of Maryland. Lean/six sigma (certified Master Black Belt – ASQ), operations management, simulation and modeling.

Why Study Process Improvement?

Process improvement (PI) is a systematic approach designed to create robust, effective processes and improve existing processes to meet organizational performance goals (cost, schedule and/or quality) now and into the future. Key aspects of PI include: operationally defining quality from the customers’ perspective, ascertaining elements of value in processing work toward the quality goals, measuring process inputs and outputs and then understanding their cause and effect relationships, creating and testing improvement options prior to implementation, and then sustaining performance using process feedback. PI requires a strong statistics understanding in order to appropriately leverage process feedback toward making informed decisions.

With an MBA concentration in Process Improvement from the Huizenga Business School, you will be able to identify and analyze business processes while developing innovative courses of action and solutions. PI applies to products and services in a wide range of industries. The Supply Chain course (SCM 5830) provides the motivation and context for high performance, interdependent processes. The Quality Management course (PIM 5005) provides the foundational understanding of “quality” and then the student applies quality management theories in both Project Management (PIM 5010) and Process Improvement Methods (PIM 5020). The PI Methods course relies heavily on the application of statistical methods.

There is a significant demand for individuals with Process Improvement skills at top companies around the world. The South Florida area alone offers a wealth of opportunities in a variety of industries and experience levels. A small sample of local career opportunities with an emphasis on Process Improvement and Lean Six Sigma can be found on

The knowledge and skills you develop in this concentration are able to be third-party certified by internationally recognized professional organizations.

  • The Huizenga Business School is certified as a Registered Education Provider (REP) by the Project Management Institute (PMI) to provide training. A student that successfully completes the Project Management course (PIM 5010) is able to immediately sit for the Certified Associate in Project Management (CAPM®) exam.
  • The PI concentration curriculum in total is designed to be consistent with the depth and breadth requirements of the American Society for Quality’s (ASQ) Green Belt certification requirement. Upon successful completion of the Process Improvement Concentration the student will be prepared to immediately sit for the American Society for Quality (ASQ) Green Belt certification exam assuming they have met the ASQ work experience requirement.

Master's Program