This course addresses the use of internal/external consultation processes in organizations. The framework of consultation as helping organizations reach a level of optimum performance will be utilized. Organizations will be treated as learning systems. Individual consulting styles will be analyzed. Prerequisite: HRMP 5200 or equivalent.

( GMPF 5200 OR HRMP 5200 OR GMP 5030 OR HRM 5030 OR MGMT 4160 OR HRM 4160 )

Entrance Competencies

Students are expected to have an understanding of organizational behavior, problem analysis, general management theory and familiarity with the principles of organizational development.

Exit Competencies

Upon completion of this course, the student will have a working knowledge and an increased capacity for:

1) Explaining the multiple consultant roles.
2) Responding to requests for organizational consulting.
3) Differentiating the phases of the consulting process.
4) Building client commitment in the collaborative process.
5) Selecting and using effective diagnostic tools.
6) Identifying interventions appropriate to each phase of the process.
7) Implementing guidelines for values-based consulting practices.
8) Surfacing and dealing with resistance to change.
9) Structuring feedback to ensure results
10) Accessing resources for ongoing development in the consulting profession.

1. Required Materials


1. Textbooks

The Consulting Process in Action - 2nd.Edition - 1994
Lippitt, Gordon L. & Lippitt Ronald (Contributor)
Wiley
ISBN: 0-88390-201-X



APA Manual
Effective October 1^st 2009, the 6th edition of the APA Manual is required for all courses.

NSU Bookstore
Textbooks and Case Studies may be purchased from the NSU Bookstore (located in the University Park Plaza) by calling 1-800-509-2665 or online at http://www.nsubooks.bkstore.com.



2. Recommended Materials

Consulting
Beich, E (1999). The Business of Consulting: The Basics and Beyond. San Francisco, CA: Jossey-Bass/Pfeiffer. ISBN # 0-7879-4021-6.

Block, Peter (1981). Flawless Consulting. San Diego, CA: Pfeiffer & Company. ISBN # 0-89384-052-1.

Cohen, W.A. (1991). How to Make it Big as a Consultant (2nd ed.). New York: AMACOM.

Holtz, H. (1993). How to Succeed as an Independent Consultant (3rd ed.). New York: John Wiley & Sons, Inc.

Lewin, M.D. (1995). The Overnight Consultant. New York: John Wiley & Sons, Inc.

Robinson, D and Robinson, J (1996). Performance Consulting. San Francisco, CA: Berrett-Koehler Publishers, Inc. ISBN #1-881052-84-2.

Russo, C (Editor). (1999). Organizational Development. Alexandria, VA: American Society for Training & Development. ISBN #156-286-130-1.

Scott, B (2000). Consulting on the Inside: An Internal Consultant’s Guide to Living and Working Inside Organizations. Alexandria, VA: American Society for Training & Development. ISBN #1-56286-131-X.

Weiss, A. (1992 ). Million Dollar Consulting: The Professional Guide to Growing a Practice. New York: McGraw-Hill, Inc.

Marketing
Morgenstern, S. (1996). Grow your Business with Desktop Marketing. New York: Random Books.

Small Business Management
Harper, S.C. (1991). Starting Your Own Business: A Step-by-Step Blueprint for the First-time Entrepreneur. New York: McGraw-Hill, Inc.

Lasser Institute, J.K. (1994). How to Run a Small Business (7th ed). New York: McGraw-Hill, Inc.

Longenecker, J.G., Moore, C.W., & Petty, J.W. (2003). Small Business Management: An Entrepreneurial Emphasis. Mason, OH: Thomas South-Western.

Weblinks
American Management Association - http://www.amanet.org/index.htm

American Society of Training & Development (ASTED) – www.astd.org

American Association of Professional Consultants - http://www.consultapc.org/

Association of Management Consulting Firms - http://www.amcf.org/

International Society for Performance Improvement - http://www.ispi.org/

Society of Professional Business Consultants - http://www.spconsultants.org/

The NSU libraries comprise the Alvin Sherman Library, Research, and Information Technology Center, East Campus Branch Library, Health Professions Division Library, Law Library and Technology Center, North Miami Beach Branch Library, University School Library Media Centers, and the William S. Richardson Ocean Science Library. Students are strongly encouraged to visit one of the physical locations and/or take advantage of the vast electronic library available for research. For more information, please visit http://www.nova.edu/library.

Please note that all required and recommended materials should be referenced in APA style.