Effective Term: 200820 OPS 6050 - Emerging Issues in Operations Management

NOVA SOUTHEASTERN UNIVERSITY
H. Wayne Huizenga School
of Business and Entrepreneurship
Doctoral Programs

OPS 6050 - Emerging Issues in Operations Management


I. COURSE DESCRIPTION
This course covers both manufacturing and service industries and deals with a multitude of activities needed to produce or process goods and services in the private and public sectors. The course emphasizes the production and operations activities of businesses and public agencies. The operations management function is to provide acceptable service to clients and customers and provides the underlying theme for case analysis and discussion. Prerequisite: Graduate level statistics/quantitative methods.

II. PREREQUISITES
( GMP 5040 OR QNT 5040 )

III. LEARNING OUTCOMES
On completion of this course, students will:
1) Have a deeper understanding of the contemporary issues in operations management and emerging theory in the field.
2) Demonstrate an ability to recognize appropriate operations strategy for given situations.

IV. COURSE MATERIAL
  1. Required Materials

    1. Textbooks

      2. The World Is Flat: A Brief History of the Twenty-first Century [Updated and Expanded Release 3.0] - 2007
       Friedman, Thomas L.
      Farrar, Strauss and Giroux
      New York, NY
      ISBN: 0-312-42507-4

      Execution - The Discipline of Getting Things Done - 2002
       Bossidy, L. and Charan, R.
      Crown Publishing Group
      New York, NY
      ISBN: 0-609-61057-0

    2. Articles

        3. Barney, J. (1991). Firm Resources and Sustained Competitive Advantage. Journal of Management, 17(1), 99-120.


        Barney, J. (2001). Resource-based theories of competitive advantage: A ten-year retrospective of the resource-based view. Journal of Management, 27(6), 643-650.


        Frei, F. X. (2006). Breaking the Trade-Off Between Efficiency and Service, Harvard Business Review, November, 92-101.


        Harland, C., Knight, L., Lamming, R. & Walker, H. (2005). Outsourcing: Assessing the risks and benefits for organisations, sectors and nations. International Journal of Operations & Production Management, 25 (9), 831-850.


        Mandelbaum, A. & Zeltyn,S. (2005). Service Engineering in Action: The Palm-Erlang A Queue, with Applications to Call Centers. Haifa: Faculty of Industrial Engineering & Management, Technion. http://iew3.technion.ac.il:8080/serveng/References/references.html


        Schmenner, R. W. (2004). Service Businesses and Productivity, Decision Sciences, 35(3), 333-347.
        Williamson, O. E. (2008). Outsourcing: Transaction Cost Economics and Supply Chain Management. Journal of Supply Chain Management, 44(2), 5-16.


        Sampson, S. E. & Froehle, C. M. (2006). Foundations and implications of a proposed unified services theory, Production & Operations Management, 15 (2), 329-343.


    3. Cases

        4. The following cases must be purchased from Harvard Business School Publishing http://harvardbusinessonline.hbsp.harvard.edu)
        •        Amazon.com's European Distribution Strategy (Case 9-605-002
        •        Leitax (A) (Case 9-606-002)
        •        Commerce Bank (Case 9-603-080)
        •        Quality Wireless (A): Call Center Performance (Case KEL153)
        •        Quality Wireless (B): Call Center Performance (Case KEL154)

        The following cases must be purchased from Ivey Publishing http://cases.ivey.uwo.ca/cases/pages/home.aspx)
        •        ForeFront Manufacturing: Production Processes and Change Management in Mainland China (Case 9B06D020)
        •        Laboratoria Ánalisis Argentina (Case 9B06D004)
        •        Progistix-Solutions Inc - The Critical Parts Network (Case 905D02)

        The following case must be purchased from ECCH (http://www.ecch.com)
        •        MultiChoice Africa: Managing the Queue (Case 403-065-1)


    APA Manual
    The APA Manual is a recommended textbook for all courses.
    Effective July 1st 2009, the 6th edition of the APA Manual is recommended for all courses.

    NSU Bookstore
    Textbooks and Case Studies may be purchased from the NSU Bookstore (located in the University Park Plaza) by calling 1-800-509-2665 or online at http://www.nsubooks.bkstore.com.


The NSU libraries comprise the Alvin Sherman Library, Research, and Information Technology Center, East Campus Branch Library, Health Professions Division Library, Law Library and Technology Center, North Miami Beach Branch Library, University School Library Media Centers, and the William S. Richardson Ocean Science Library. Students are strongly encouraged to visit one of the physical locations and/or take advantage of the vast electronic library available for research. For more information, please visit http://www.nova.edu/library.

Please note that all required and recommended materials should be referenced in APA style.