IV. COURSE MATERIAL
- Required Materials
- Textbooks
NO TEXTBOOK REQUIRED
- Articles
Day 1: The Concepts of: Corporate Marketing, Identity, Organizational Identity, Image and Reputation. A Framework.
Brown, T.J.,Dacin, P.A., Pratt, M. G., & Whetten, D.A. (2006) . "Identity, Intended Image, Construed Image, and Reputation: An Interdisciplinary Framework and Suggested Terminology," Journal of the Academy of Marketing Science 34 (2), 99-106.
http://0-proquest.umi.com.novacat.nova.edu/pqdweb?did=1015471761&sid=1&Fmt=6&clientId=17038&RQT=309&VName=PQD
Fombrun, C. & Shanley, M. (1990). "What's in a Name? Reputation Building and Corporate Strategy," Academy of Management Journal; 33 (2), 233-258.
http://www.jstor.org/stable/256324
Carter, S.M. & Deephouse, D.L. (1999). "'Tough Talk' and 'Soothing Speech': Managing Reputations for Being touch and for Being Good," Corporate Reputation Review, 2(4), 308-332.
http://0-proquest.umi.com.novacat.nova.edu/pqdweb?did=1194594201&sid=6&Fmt=6&clientId=17038&RQT=309&VName=PQD
Chun, R. & Davies, G. (2006). "The Influence of Corporate Character on Customers and Employees: Exploring Similarities and Differences," Journal of the Academy of Marketing Science, 34(2), 138-146.
http://0-proquest.umi.com.novacat.nova.edu/pqdweb?did=1015471811&sid=2&Fmt=6&clientId=17038&RQT=309&VName=PQ
Brown, T.J. & Dacin, P.A. (1997). "The Company and the Product: Corporate Associations and Consumer Product Reponses", Journal of Marketing; 61(1), 68-84.
http://0-proquest.umi.com.novacat.nova.edu/pqdweb?did=10937756&sid=16&Fmt=6&clientId=17038&RQT=309&VName=PQD
Day 2: Ethics and Corporate Social Responsibility.
Mitnick, B.M. & Mahon, J.F. (2006). "The Concept of Reputational Bliss," Journal of Business Ethics, 72, 323-333.
http://0-proquest.umi.com.novacat.nova.edu/pqdweb?did=1247251651&sid=17&Fmt=6&clientId=17038&RQT=309&VName=PQD
Bendixen, M. & Abratt, R. (2007). "Corporate Identity, Ethics and Reputation in Supplier-Buyer Relationships," Journal of Business Ethics, 76, 69-82.
http://0-proquest.umi.com.novacat.nova.edu/pqdweb?did=1355972711&sid=18&Fmt=6&clientId=17038&RQT=309&VName=PQD
Saltaoja, M. (2006). "Value Priorities as Combining Core Factors Between CSR and Reputation - A Qualitative Study," Journal of Business Ethics, 68, 91-111.
http://0-proquest.umi.com.novacat.nova.edu/pqdweb?did=1160150521&sid=19&Fmt=6&clientId=17038&RQT=309&VName=PQD
Hillenbrand, C. & Money, K. (2007). "Corporate Responsibility and Corporate Reputation: Two Separate Concepts or Two Sides of the Same Coin?" Corporate Reputation Review, 10(4), 261-277. http://0-proquest.umi.com.novacat.nova.edu/pqdweb?did=1416859151&sid=7&Fmt=6&clientId=17038&RQT=309&VName=PQD
McWilliams, A. & Siegel, D. (2001). "Corporate Social responsibility: A theory of the firm perspective," Academy of Management. The Academy of Management Review, 26(1), 117-127.
http://0-proquest.umi.com.novacat.nova.edu/pqdweb?did=67319405&sid=20&Fmt=6&clientId=17038&RQT=309&VName=PQD
Day 3: Corporate Identity and Organizational Identity.
Berrone, P., Surroca, J. & Tribó, J. (2007). "Corporate Ethical Identity as a Determinant of Firm Performance: A Test of the Mediating Role of Stakeholder Satisfaction,"Journal of Business Ethics, 76, 35-53.
http://0-proquest.umi.com.novacat.nova.edu/pqdweb?did=1355972991&sid=21&Fmt=6&clientId=17038&RQT=309&VName=PQD
Dacin, P.A., & Brown, T.J. (2002). "Corporate Identity and Corporate Associations: A Framework for Future Research," Corporate Reputation Review, 5(2/3), 254-263.
http://0-proquest.umi.com.novacat.nova.edu/pqdweb?did=232459151&sid=8&Fmt=6&clientId=17038&RQT=309&VName=PQD
Van Riel, C.B.M. & Balmer, J.M.T. (1997). "Corporate identity: the concept, its measurement and management," European Journal of Marketing, 31(5/6), 340-355.
http://0-proquest.umi.com.novacat.nova.edu/pqdweb?did=115924781&sid=22&Fmt=3&clientId=17038&RQT=309&VName=PQD
Scott, S.G. & Lane, V.R. (2000). "A stakeholder approach to organizational identity," Academy of Management: The Academy of Management Review), 25(1), 43-62.
http://0-proquest.umi.com.novacat.nova.edu/pqdweb?did=48156421&sid=23&Fmt=6&clientId=17038&RQT=309&VName=P
Gioia, D.A., Schultz, M. & Corley, K.G. (2000). "Organizational identity, image, and adaptive instability," Academy of Management Review, 25(1), 63-81.
http://0-proquest.umi.com.novacat.nova.edu/pqdweb?did=48156656&sid=24&Fmt=6&clientId=17038&RQT=309&VName=PQD
Day 4: Corporate Communications/ Crisis Management.
Welch, M. & Jackson, P.R. (2007). "Rethinking internal communication: a stakeholder approach," Corporate Communications: An International Journal, 12(2), 177-198.
http://0-proquest.umi.com.novacat.nova.edu/pqdweb?did=1342409311&sid=25&Fmt=6&clientId=17038&RQT=309&VName=PQD
Melewar, T.C., Bassett, K. & Simões, (2006). "The role of communication and visual identity in modern organizations," Corporate Communications: An International Journal, 11(2), 138-147.
http://0-proquest.umi.com.novacat.nova.edu/pqdweb?did=1048953541&sid=27&Fmt=6&clientId=17038&RQT=309&VName=PQD
Hutton, J.G., Goodman, M.B., Alexander, J.B. & Genest, C.M. (2001). "Reputation management: the new face of corporate public relations?"Public Relations Review, 27, 247-261.
http://0-www.sciencedirect.com.novacat.nova.edu/science?_ob=MImg&_imagekey=B6W5W-441N5DM-1-1&_cdi=6581&_user=714612&_orig=search&_coverDate=07%2F01%2F2001&_sk=999729996&view=c&wchp=dGLbVlz-zSkzS&md5=1a774cc31d27988946f30a5d0925f75f&ie=/sdarticle.pdf Van den Bosch, A.L.M., de Jong, M.D.T., & Elving, W.J.L. (2004). "Managing corporate visual identity: use and effects of organizational measures to support a consistent self-presentation," Public Relations Review, 30, 225-234.
http://0-www.sciencedirect.com.novacat.nova.edu/science?_ob=MImg&_imagekey=B6W5W-4C8PFNM-1-N&_cdi=6581&_user=714612&_orig=search&_coverDate=06%2F30%2F2004&_sk=999699997&view=c&wchp=dGLzVzz-zSkWz&md5=07653ba87dd644c2f5056892f59758b5&ie=/sdarticle.pdf
Newell, S.J. & Goldsmith, R.E. (1997). "The development of a scale to measure perceived corporate credibility," Journal of Business Research, 52, 235-247.
http://0-www.sciencedirect.com.novacat.nova.edu/science?_ob=MImg&_imagekey=B6V7S-433NRH8-3-1&_cdi=5850&_user=714612&_orig=search&_coverDate=06%2F30%2F2001&_sk=999479996&view=c&wchp=dGLzVzz-zSkzS&md5=96c689d02f5ac39fa50a0b794d466282&ie=/sdarticle.pdf
Day 5: Corporate Branding.
Balmer, J.M.T. & Gray, E.R. (2003). "Corporate brands: what are they? What of them?" European Journal of Marketing, 37(7/8), 972-997.
http://0-proquest.umi.com.novacat.nova.edu/pqdweb?did=386365241&sid=32&Fmt=6&clientId=17038&RQT=309&VName=PQD
Hatch, M.J. & Schultz, M. (2001). "Bringing the corporation into corporate branding," European Journal of Marketing, 37(7/8), 1041-1064.
http://0-proquest.umi.com.novacat.nova.edu/pqdweb?did=386370191&sid=33&Fmt=6&clientId=17038&RQT=309&VName=PQD
Aaker, D.A. (2004). "Leveraging the Corporate Brand," California Management Review, 46(3), 6-18.
http://www.prophet.com/downloads/articles/AakerCMRPWSsp042.pdf
Berthon, P., Ewing, M.T. & Napoli, J. (2008). "Brand Management in Small to Medium-sized Enterprises," Journal of Small Business Management; 46(1), 27-45. http://0-proquest.umi.com.novacat.nova.edu/pqdweb?did=1427433401&sid=37&Fmt=6&clientId=17038&RQT=309&VName=PQD
Palazzo, G. & Basu, G. (2007). "The Ethical Backlash of Corporate Branding," Journal of Business Ethics, 73, 333-346.
http://0-proquest.umi.com.novacat.nova.edu/pqdweb?did=1293001991&sid=38&Fmt=6&clientId=17038&RQT=309&VName=PQD
Day 6: Corporate Reputation.
Davies, G., Chun, R., da Silva, R.V. & Roper, S. (2001). "The Personification Metaphor as a Measurement Approach for Corporate Reputation," Corporate Reputation Review, 4(2), 113-127.
http://0-proquest.umi.com.novacat.nova.edu/pqdweb?did=98940083&sid=9&Fmt=6&clientId=17038&RQT=309&VName=PQD
Ou, W.M. & Abratt, R. (2006). "Diagnosing the Relationship Between Corporate Reputation and Retail Patronage," Corporate Reputation Review, 9(4), 243-257.
http://0-proquest.umi.com.novacat.nova.edu/pqdweb?did=1216892811&sid=10&Fmt=6&clientId=17038&RQT=309&VName=PQD
Fan, Y. (2005). "Ethical branding and corporate reputation," Corporate Communications, 10(4), 341-350.
http://0-proquest.umi.com.novacat.nova.edu/pqdweb?did=950628441&sid=11&Fmt=6&clientId=17038&RQT=309&VName=PQD Helm, S. (2007). "The Role of Corporate Reputation in Determining Investor Satisfaction and Loyalty," Corporate Reputation Review, 10(1), 22-37.
http://0-proquest.umi.com.novacat.nova.edu/pqdweb?did=1261157441&sid=14&Fmt=6&clientId=17038&RQT=309&VName=PQD
- Cases
Day 1: Cases
a. Trouble at Taco Bell - ECCH 708-011-1
b. The Jet Blue Way - ECCH 307-272-1 Day 2: Cases
a. Treading a Fine Line: Caselets in Marketing Ethics - ECCH 508-016-1
b. Business Ethics and Governance Issues at H.P. - ECCH 707-009-1 Day 3: Cases
a. Harley-Davison - Maintaining a Cult Brand - ECCH 507- 055-1
b. Branding Citgroup's Consumer Business - HBS 9-504-023 Day 4: Cases
a. Arla Foods and the Cartoon Crisis (A) - ECCH 9B08M005
b. Corporate Communication: The Toyota Way - ECCH 503-117-1 Day 5: Cases
a. British Airways: Corporate Image in a Tailspin (A) - ECCH NVA-BC-0151
b. Wal-Mart: Nonmarket Pressure and Reputation Risk (A) - ECCH P-52A
(Order cases from ECCH and HBS with the relevant case numbers).
Case studies may be purchased on line, ECCH at http://www.ecch.com or call 1 (781) 239-5884 and HBS at http://harvardbusinessonline.hbsp.harvard.edu or call 1-800 795-5200.
APA Manual
The APA Manual is a recommended textbook for all courses.
Effective July 1st 2009, the 6th edition of the APA Manual is recommended for all courses.
NSU Bookstore
Textbooks and Case Studies may be purchased from the NSU Bookstore (located in the University Park Plaza) by calling 1-800-509-2665 or online at http://www.nsubooks.bkstore.com.
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