| Dynamic Communication for Professionals |
| 1 day, Open Enrollment and In-house Offering | .6 CEUs l 6 PDUs |
| REGISTER ONLINE | PRINT BROCHURE | ON-SITE DELIVERY | ALUMNI DISCOUNT | EMPLOYEE DISCOUNT | |
 Learn to communicate in a manner that builds trust, teamwork and consensus. Develop the skills that result in two-way communication, which is critical to a participative management style. Examine obstacles to effective communication and learn to facilitate supportive communication with diverse individuals and groups. |
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PROGRAM DESCRIPTION ~ Identify barriers to communication Focus on improving listening effectiveness Learn how you come across to others Understand the communication model ~ How your perception can interfere with communication How we come up with perceptions Learn one of the most challenging aspects of communication Understand what perceptions and assumptions you hold that may be interfering with your communication Discover how to take the critic out of the criticism ~ Why feedback is a valuable learning tool 2 styles of feedback Identify the secret of asking effective questions Discuss common feedback mistakes ~ How to be a better listener Learn and practice techniques that will make you a better listener Understand the different levels of listening Learn the difference between distracting and attending behaviors ~ Using communication as an effective management tool Discover the secrets of converting conflict into collaboration Eliminate resentment that results from poor communication What you can say to resolve conflicts with superiors, peers, and workers |
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PROGRAM DATES / LOCATIONS January 29, 2010 l 9:00 a.m.-4:00 p.m. l NSU Miami-Kendall Educational Center
January 29, 2010 l 9:00 a.m.-4:00 p.m. l NSU Orlando Educational Center March 26, 2010 l 9:00 a.m.-4:00 p.m. l NSU Main Campus, Fort Lauderdale-Davie March 26, 2010 l 9:00 a.m.-4:00 p.m. l NSU Bahamas Educational Center May 21, 2010 l 9:00 a.m.-4:00 p.m. l NSU Miramar Educational Center May 21, 2010 l 9:00 a.m.-4:00 p.m. l NSU Tampa Educational Center July 23, 2010 l 9:00 a.m.-4:00 p.m. l NSU Miami-Kendall Educational Center July 23, 2010 l 9:00 a.m.-4:00 p.m. l NSU Orlando Educational Center September 24, 2010 l 9:00 a.m.-4:00 p.m. l NSU Main Campus, Fort Lauderdale-Davie September 24, 2010 l 9:00 a.m.-4:00 p.m. l NSU Bahamas Educational Center November 12, 2010 l 9:00 a.m.-4:00 p.m. l NSU Miramar Educational Center November 12, 2010 l 9:00 a.m.-4:00 p.m. l NSU Tampa Educational Center |
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COMMENTS FROM PAST PARTICIPANTS "The instructor was very knowledgeable and offered effective tools which I can apply to both professional and personal aspects of life."
Yani Avila, Director of Social Compliance l Perry Ellis International "Great program." Danny Baez, Business Systems Analyst l Merrill Lynch "Awesome." Anna Beck, Office Manager l Harlan D. Beck CPA "Good course. Very dynamic instructor." Hortense DeCardenas, First Vice President l City National Bank "Excellent program." Melanie Hall, Registered Nurse l Princess Margaret Hospital "I appreciated the facilitator taking the first part of the class to understand our backgrounds and to address our questions, concerns." Beverly Hernandez, Manager - Business Analyst l LNR Property "The instructor is engaging and thoroughly knowledgeable." Gay Gagliardi, Marketing Director l Tyco International  "Clear, practical, well prepared, good examples." Salamon Levy, Marketing Director l Discovery Networks "Found the professor to be an excellent speaker and facilitator." Beatriz Licor, Senior Executive Office Coordinator l University of Miami Hospital "The class was great; I'm sure it will be helpful for every area of my life, starting with my job." Patricia Luciani, Logistics Coordinator l Stryker "I will recommend this course to others." Herbert Neff, Controller l Homestead Miami Speedway "Excellent content and facilitation." Shannon Santos, Training Director l Coastal Construction "Excellent class." Liana-Pernes-Muthig, President l B2BFlexible Solutions "Great program leader; kept the class motivated." Wanda Ramos, Order Logistics Coordinator l GEMS "Excellent program." Anton Saunders, Coordinator l Doctor's Hospital "Excellent." Tim Schwartz, Executive Director l Hollywood Housing Authority "Definitely dynamic." Maria Suarez, Director of Human Resources l United Home Care Services "Excellent seminar!" Jessica Welle, Director of Purchasing and Logistics l MTN, Inc. |
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PROGRAM FEE Fee of $345 includes tuition, instructional materials, and coffee break.
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ON-SITE OFFERING/S 
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REGISTRATION
We encourage you to register early to reserve your place in the class.
Register online. Click here or visit our homepage. | Website: http://nova.edu/execed (programs listed by category) Register by phone. Call us | Toll Free: 800.672.7223, ext. 25137 or | Tel: 954.262.5137 Click here to download registration form.  .Register by e-mail. Download registration form and send via e-mail attachment. | E-mail: execed@nova.edu Register by fax. Download registration form and send via fax. | Fax: 954.262.3188 Register by mail. Download registration form and send via mail. | Hudson Institute of Entrepreneurship and Executive Education
H. Wayne Huizenga School of Business and Entrepreneurship Nova Southeastern University 3301 College Avenue, Carl DeSantis Building, Suite 2088 Fort Lauderdale-Davie, FL 33314 Class size is limited; enrollment is on a space-available basis. We accept the following forms of payment: check (payable to "Nova Southeastern University") and credit card (Visa, MasterCard, or American Express). Payment arrangements must be made for your registration to be considered complete. |
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SUBSTITUTION, CANCELLATION, AND TRANSFER POLICIES
Program fees are due in full upon application to the program. If you are unable to attend this program, we will accept an appropriate substitute participant to take your place up to the day of the program. There is a $75 administration fee for substitutions made less than two weeks prior to the start of the program. NSU will grant an 80 percent refund for cancellations made two or more weeks prior to the start of the program. For cancellations made within two weeks prior to the start of the program, a 50 percent refund will be granted. There is no refund if you withdraw after the start of the program. We will allow one transfer of this registration to a future offering of the same program. We will charge an administration fee for any future postponements. Fees and dates are subject to change without notice. |
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CONTACT INFORMATION For additional program information, please contact us at: Hudson Institute of Entrepreneurship and Executive Education http://nova.edu/execed (programs listed by category) |
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PROGRAM STAFF Dr. Vincent S. Daniels l Executive Director l vdaniels@nova.edu |
